Sidnee warranty: terms and conditions.


What does a Sidnee warranty cover?

A Sidnee guarantee covers the repair or replacement (at Sidnee's discretion) of your Sidnee machine if it is found to be defective due to faulty materials or workmanship within the guarantee period.

If any part is no longer available (e.g. particular colour variations), Sidnee will replace it with a functional replacement part.

What isn't covered by a Sidnee warranty?

Sidnee machines are engineered and constructed for continual high performance in normal domestic settings. If a Sidnee machine is used in the way it's intended and it breaks down within the guarantee period, it's our responsibility to repair or replace it.

There are, however, some circumstances in which a Sidnee guarantee doesn't cover the repair or replacement of a machine. These aren't hidden in the small print. Here's what isn't covered:

  • Normal wear and tear, including parts that might wear out over time (e.g. fuse, belt, brush bar, batteries, filters etc.).
  • Accidental damage
  • Damage as a result of use not in accordance with the rating plate.
  • Damage caused by not carrying out the recommended appliance maintenance.
  • Damage from external sources such as transit, weather, electrical outages or power surges.
  • Failures caused by circumstances outside of Sidnee’s control.
  • Faults caused by:
    • Negligent use, misuse, neglect or careless operation of the machine;
    • Use of the Sidnee machine which is not in accordance with the Sidnee Operating Manual;
    • Use of a Sidnee machine for anything other than normal domestic household purposes in the country in which it was purchased.
    • Use of parts not assembled or installed in accordance with the instructions of Sidnee.
    • Use of parts and accessories which are not Sidnee Genuine Components.
    • Faulty assembly or installation (except where carried out by Sidnee).
    • Repairs or alterations carried out by parties other than Sidnee or its authorised agents.

If you have any questions about what a Sidnee guarantee covers, we'll be happy to help. You can email us at support@sidnee.my. Operating Hour: Mon - Fri, 9am - 6pm. Close on Public holidays.

What are the terms and conditions of the warranty?

The terms and conditions of a Sidnee guarantee are as follows:

  • The guarantee becomes effective at the date of purchase.
  • You must provide proof of delivery / purchase before any work can be carried out on your machine under the guarantee. Please note that without this proof any work carried out will be chargeable. Please keep your purchase receipt or delivery note.
  • All work will be carried out by Sidnee or its authorised agents.
  • Any parts which are replaced will become the property of Sidnee.
  • The repair or replacement of your machine under guarantee will not extend the period of the guarantee.

You can email us at support@sidnee.my.
Operating Hour: Mon - Fri, 9am - 6pm. Close on Public holidays.

When does the warranty become effective?

A Sidnee guarantee becomes effective on the date of purchase.

How to make a warranty claim?

All Sidnee machines are covered by a full parts and labour guarantee for 1 year. Excludes any accessories or tools.

Kindly email us at support@sidnee.my to provide the following information for registration:

  1. Owner's name
  2. Date of purchase
  3. Proof of purchase (to be attached along with the email)
  4. Contact number
  5. Address

Warranty is only valid for local machines purchased from our authorised retailer.