Frequently Asked Questions
Orders & Payment
No, you don’t need to. You can make purchases and check out as a guest everytime.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.
To enjoy a discount on your purchase, make sure to enter your unique discount code at the checkout page. Simply input the code in the designated field and click "Apply" to see the reduced price reflected in your final total.
We accept all major credit and debit cards, including Visa and Mastercard. Additionally, we also offer installment options through Atome and Grab PayLater. You can select your preferred payment method at checkout.
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
We work hard to dispatch all orders as quickly as possible, so your order may already be on its way to you. As a result, we recommend double-checking your order at checkout. However, you can still reach out to our support team via the Contact Form. We’ll do our best to assist you.
Unfortunately, we’re unable to cancel your order once it ships.
Once your order has been successfully placed, we’ll send you an order confirmation email with your order details. When your order ships, you’ll then receive a shipping confirmation email with tracking information.
Pre-Order
The estimated shipping date for pre-order products can be found in your order confirmation email and invoice. This date is an estimate of when your order will be back in stock and shipped to you.
Once your order arrives at our warehouse, our team will work to dispatch it as soon as possible. You’ll then receive a shipping email with tracking details.
Shipping
Sidnee online store offers free shipping for all orders within Malaysia
We ship to residential or commercial addresses in both East and West Malaysia, but are unable to deliver to PO boxes.
If you have a special delivery request, such as calling in advance, scheduling delivery dates, or leaving the package in a specific location, please reach out to the courier service directly after placing your order.
Our warehouse is located in Shah Alam, Selangor. Orders are typically processed within 1 working day, subject to stock availability. Delivery times are as follows:
1-3 working days for West Malaysia and 3-5 working days for East Malaysia.
* Exceptions apply for particularly distant or less accessible locations.
** Sidnee will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
We want to make sure you receive your purchase. This is why all our orders need a signature upon delivery to ensure they’re safely delivered. Do keep an eye on your tracking details to ensure that someone is around to sign for it.
To ensure the safe delivery of your purchase, we do not recommend that you remove the signature requirement. However, if you wish to go ahead and remove it, you may still contact our support team via our Contact Form for further assistance.
While we’d love to offer this option but we’re unable to deliver them to PO boxes and pick-up shops. However, if you require assistance with shipping, please write in to our support team via our Contact Form. They’ll be happy to assist you.
Warranty, Return Policy
Our warranty policy can be summarized as follows:
- Up to 2-years warranty on all functionality portions of the machine. Aesthetic defects and damage due to misuse of the machine are not covered.
- Submit a warranty claim via our Contact Form with image/video attachments of relevant affected area.
- Sidnee reserves the final right in determining if a benefit under the warranty can be claimed.
We do not offer exchanges for our products at the moment. However, we do have a Return policy in place which you may refer to for more information.
In the unlikely event that you encounter any damaged, defective or missing parts, please drop us a ticket on our Contact Form with photos of the affected area and your order number. Our support specialists will do their best to assist you.