Return Policy


We want you to love your Sidnee product! Go ahead. Give it a try. You’ll be thrilled with it once you test it out.

Once in a blue moon, you may have some questions about our product. Before you return anything, why don’t you write to our awesome customer support team? We will work with you to make things right and get you back in the game!

If the product still doesn’t work for you, you can return the product under our no reason return policy, subject to the conditions set out below.

We only accept returns for items purchased directly from us on sidnee.my. For purchases made with any other distributor, please contact the relevant distributor.

Validity Period for Returns 14 days from the purchase date (including the day of purchase).
Return of Defective Goods

● Notice of fault and the particulars of such fault are given in writing by email accompanied with the return of the Goods to us within 14 days from the date of its delivery at the Delivery Address.

● Successful claims will either be replaced the Goods free of charge or refunded the amount paid for the Goods.
Return of Goods for No Reason

● 30% of the purchase price paid for any opened box machine and accessories; return is not allowed for any used machine.

● 15% of the purchase price paid for any closed/unopened brown box returned.
Return Shipping Fees
You are responsible for all return shipping fees and costs.
Damage Fee¹
May apply if original packaging is not returned, or goods or packaging are damaged or missing parts when we receive them.
Refund

● Will be initiated within 14 working days after the returned goods pass our inspection.

● Will be processed via the same means of payment used for the initial transaction and credited to your account within a few days, depending on your bank's practice.

● Any shipping costs paid by you when making your purchase will not be refunded.

Please follow our return instructions. You are responsible for ensuring that the goods are returned to the correct location in good condition, including its original packaging. We are not responsible for any items that are lost or damaged while in transit or rejected because it was sent to the wrong address.

For high value goods, we encourage you to pay for shipping insurance to safeguard against any loss or damage. You are responsible for any insurance claim filing with the carriers.

All refund amounts and return decisions by Sidnee are final.

¹ If the returned goods show signs of wear and tear that are beyond what is reasonably expected for you to try them out for suitability (i.e., overhandling), or the packaging is damaged and cannot be used, we reserve the right to deduct from your refund the loss in the value of our goods that we reasonably determine to have resulted from your overhandling or the damage you caused to our goods (including their packaging).

We will be sad to see you go. However, if you have decided to return an item, please send us your order number and product details using the support form. We will respond quickly with the return instructions that you will need.